Refund Policy

You may return an item within 3 days of delivery, in line with Egyptian consumer-protection law (Law No. 181 of 2018). The 3-day period starts the day your order is delivered.

To be eligible for a return, items must be unused, unwashed, unworn (other than a try-on), with all original tags attached, and returned in their original packaging. Items that show signs of wear, washing, or damage caused after delivery may be refused.

For hygiene reasons, certain items may not be returned once delivered. These include: underwear and items in direct contact with skin, earrings, and made-to-order or personalized items (for example tailored or monogrammed pieces), unless defective.

Contact us at perseids.eg@gmail.com or via WhatsApp within the 3-day window and tell us your order number and the item(s) you wish to return. We will confirm the return and, where applicable, arrange a pickup. Please do not ship items back without contacting us first — returns not agreed in advance may not be accepted.

Once we receive and inspect your returned item, we will process your refund within 7 business days. The refund will be issued to the original payment method (for example the card, InstaPay, or Vodafone Cash account used at checkout). Depending on your bank or payment provider, the refund may take a few additional days to appear in your account. Cash-on-delivery orders are refunded by bank transfer or to your preferred wallet, as agreed with you.

If you would like a different size or color, the fastest option is to return the original item (following this policy) and place a new order. This ensures your exchange is shipped as quickly as possible and avoids shipping delays.

Return shipping costs are borne by Perseids when the return is due to our error (wrong item, wrong size sent, or a defective product). For change-of-mind returns, the cost of returning the item may be deducted from your refund, or charged to you, as agreed at the time of the return.

If your order arrives damaged or defective, contact us within 48 hours of delivery with your order number and photos of the issue. We will arrange a replacement or a full refund, including any shipping costs, at no charge to you.

For any question about returns, exchanges, or refunds, contact us at perseids.eg@gmail.com or via the contact page. We are happy to help.